The referral was done online at the surgery. We were able to choose from a list of times and were then given a printout confirming the appointment.
I thought this was very efficient.
However...
Today we had a letter confirming the already confirmed appointment!
It may only be a small amount of money (paper, envelope, stamp and, of course, someone's time to write and send it) but I imagine it cost the NHS a few pounds. If they do this for every appointment the waste will add up very quickly.
And what about the environmental impact on such unnecessary letters?
When people say that there should be no cuts in the NHS they are talking nonsense. This is an example of waste that must be cut immediately.
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